Rental Terms and Conditions

1. General Information

These Terms and Conditions set out the rules for reserving and renting via ferrata sets from Via Ferrata Rental. The rental service can be contacted via the form on the website, by telephone, or by replying to the reservation confirmation e-mail.

The website does not process online payments. Payment is made by bank transfer to the account indicated in the e-mail concerning the reservation.

2. Equipment

The rental covers a complete via ferrata set comprising an energy-absorbing lanyard, a resting lanyard, a harness and a helmet. The equipment is intended for mountain activities that require knowledge, caution and use in accordance with its intended purpose.

The customer is responsible for choosing a route appropriate to their skills, assessing the conditions, using the equipment correctly and checking the equipment before starting the activity. In case of doubt, the customer should stop using the equipment and contact the rental service.

After a fall, heavy loading of the lanyard, an impact to the helmet, visible damage or suspected damage, the customer should immediately stop using the equipment, secure it against further use and inform the rental service.

Via ferrata is a mountain activity involving increased risk. The customer acknowledges that the rental service does not provide training, does not select routes and does not supervise the customer's activity. This provision does not exclude the rental service's liability for damage resulting from equipment defects or circumstances for which the rental service is liable under applicable law.

3. Reservation and Price

• A reservation is placed via the reservation form and requires providing contact details, the rental dates and the number of sets.
• The price is calculated according to the price list visible on the website at the time the reservation is placed.
• InPost delivery to a parcel locker is subject to an additional charge of 15 zł per reservation.
• After the form is submitted, the reservation is preliminary. The reservation becomes binding and confirmed only once the payment has been registered by the rental service staff.

4. Deposit and Liability

The deposit is 250 zł for each rented set. The deposit secures the timely return of the equipment, missing items in the set, damage, soiling exceeding normal use, and the costs of pursuing the return of the equipment.

After the complete, undamaged equipment is returned on time, the deposit is refunded. In the event of missing items, damage or delay, the rental service may deduct justified costs from the deposit.

The deposit is refunded within 5 business days after verification of the returned equipment, by transfer to the bank account from which the payment was made.

The deposit does not limit the customer's liability for loss, theft, disappearance, destruction or damage of the equipment. If the actual cost of repair, cleaning, restoring an item or purchasing a replacement exceeds the amount of the deposit, the customer is obliged to cover the difference.

5. Personal Pickup

Personal pickup is available in Wrocław at ul. Wieczysta 161 after prior confirmation of the date. The equipment can be picked up the day before in the afternoon and returned the day after until noon at no additional charge, unless the parties agree otherwise.

6. InPost Delivery

• Delivery is made exclusively to the InPost parcel locker indicated by the customer.
• The customer provides the code or name of the parcel locker in the reservation form.
• The customer bears responsibility for an incorrect or outdated parcel locker provided by the customer.
• The rental service dispatches the equipment in advance so that, under the carrier's standard operation, it arrives before the start of the rental period, but is not responsible for delays attributable to the carrier.

7. Equipment Return

For personal pickup, the equipment must be returned at the agreed place and time. For delivery, the customer arranges the return shipment on their own in accordance with the instructions sent by e-mail.

For delivery, the customer dispatches the return parcel on the last day of the rental period or on the next business day. The cost of the return shipment is borne by the customer. The day of return is the day the parcel is dispatched, confirmed by the shipment number, not the day it is delivered to the rental service.

The equipment should be packed so that it is not damaged in transit. The customer should keep the proof of dispatch until the rental service confirms the return.

8. Delays, Missing Items and Damage

The customer should inform the rental service of any delay in return as soon as possible. A delay may result in an additional fee charged at the daily rate and in costs being deducted from the deposit if it blocks subsequent reservations.

The condition of the equipment is assessed at handover and at return. The rental service documents the condition of the equipment, in particular with photographs, at every handover and return.

Missing items or damage are settled according to the actual costs of repair, cleaning, restoring an item or purchasing a replacement of a comparable standard.

In the event of theft, disappearance or loss of the equipment, the customer should inform the rental service immediately and, in the case of theft, also report the matter to the competent authorities and provide the rental service with confirmation of the report, if available.

9. Withdrawal and Reservation Cancellation

A consumer concluding a distance contract generally has the right to withdraw from the contract within 14 days.

If the rental start date is at least 14 days after the reservation is placed, the customer may withdraw from the contract without consequences until the performance of the service begins.

If the rental start date falls earlier than 14 days after the reservation is placed, the checkbox in the reservation form concerning the start of the performance of the service before the expiry of the 14-day period applies. In that case the customer acknowledges that they may lose the right to withdraw from the contract once the service has been fully performed, or may be obliged to pay for the service performed up to the moment of withdrawal.

10. Complaints and Personal Data

Complaints may be submitted via the contact form, by telephone or by replying to the e-mail concerning the reservation. A complaint should include the reservation number, a description of the matter and contact details.

The rules for processing personal data are described in the privacy policy (available in Polish).